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Posts Categorized Under "CASE STUDIES"

How Managed File Transfer helped a Healthcare Organization Save Time and Money

For a healthcare group looking to streamline processes and slash costs without compromising on security and functionality, finding a reputable secure file transfer solution was imperative. Nemours, one of the largest integrated pediatric health systems in the United States, was tasked with migrating to a standardized system that would help them work more efficiently while maintaining compliance with health industry regulations such as HIPAA and HITECH.

With over 70 years of providing care and services to more than 300,000 children each year, Nemours relied on writing scripts and manual transfers in their day-to-day operations. While the process served them well in the past, as transfer numbers grew to over 5,000 per month, the team knew it was time to find an alternative that could help them save time and money.

Nemours - GoAnywhere Managed File TransferThe search was on for a file transfer solution…

Because of the sensitive nature of the patient data they often send, data security and safeguarding measures were at the top of the wish list for the Nemours team. Additionally, they required a solution that would provide flexibility and automation capabilities that could further streamline internal processes and workflows. After evaluating a number of solutions on the market, the team chose GoAnywhere MFT for its robust features and affordability.

Surprisingly versatile software

The Nemours team found that their GoAnywhere licenses could be used to manage workflows in multiple departments and as they implemented the software, they realized that they could harness the power of managed file transfer to handle projects that weren't on the original list for MFT.  For example, external clients would remotely connect and drop files via an HTTPS website in the past. Nemours was able to permanently migrate that entire process to GoAnywhere which gave them the added functionality of detailed audit logs and notifications when files were successfully received. Nemours was also able to deploy GoAnywhere to automate a complicated enterprise project that redefined how they processed electronic statement transfers.

Dealing with high volume, encryption and decryption and various data points became nearly effortless with the managed file transfer solution and as a result, projects that used to take several days now take just a few hours. Troubleshooting issues now takes minutes as they have the convenience of detailed job and audit logs to quickly pinpoint problems. By decreasing the amount of time that staffers had to spend on writing scripts, manually transferring files and troubleshooting as they did in the past, Nemours was able to save time and reduce stress on IT staff. Saving time equates to saving money and with GoAnywhere on their side, the team at Nemours can now turn their attention to more strategically significant projects. To learn more, read the case study.


Higher Education Centralizes Campus-wide Secure File Transfers

While some may not think institutions of higher learning are a hive of business transactions, the truth is that they need to move data files as much as any enterprise.

The big difference between corporations and higher education is that companies typically use a top-down approach when it comes to selecting and implementing IT solutions. Conversely, in a university system, the different business offices and departments are frequently selecting technology independent of one another.  This creates a unique challenge for post-secondary schools.

Compliance Gatekeeper

From admissions and financial aid to alumni relations and human resources, universities must meet data security and reporting compliance with HIPAA, PCI DSS, GLBA, FISMA and FERPA, to name a few. This positions a school's IT department as the central hub in maintaining secure connections between these independent systems and encrypting every file transfer sent to outside vendors and agencies.

Higher Education - Northwestern University logoTo help streamline this process, Northwestern University replaced their traditional FTP and file transfer scripts with an MFT (Managed File Transfer) solution that supports modern encryption standards and transmission protocols.

Scot Milford, Northwestern's distributed application platform service manager, was among those tasked with finding a new solution. "We decided we needed to look for an application with good but easy reporting and something that provided a framework for standardization and more structure," he remembers.

"I would say it's extremely flexible," states Ron Blitz, senior systems administrator in Northwestern's IT Administrative Systems Enabling Technologies department. "It's easy to construct a script-like process without writing any code. Customizing transfers specific to each trading partner takes minutes and is often just a simple 'drag-n-drop' or right-click away from being ready for Production."

To learn more about how Northwestern University is utilizing MFT to connect campus-wide systems and secure data exchanges with external trading partners, we invite you to read the "Higher Education Funnels Secure File Transfers Through GoAnywhere" case study.


GoAnywhere Solves Banking File Transfer Problems

Linoma Software announces availability of a case study describing how its customer, FPS GOLD, solved some years-long problems by using the GoAnywhere Managed File Transfer solution.

FPS GOLD logoFPS GOLD is a services company for community banks that was plagued by dropped files and cumbersome procedures for setting up new clients. Among other problems, their old system could not handle the thousands of daily file transfers. It required special scripts and staggered processing to function, and the old system's log made it difficult to detect errors.

Since adopting GoAnywhere, FPS GOLD has solved their file transfer problems. GoAnywhere is capable of handling the volume of transfers FPS GOLD needs. Its clustered architecture is so reliable that FPS GOLD hasn't lost a single file since installing it. Set-up time for new customers has been cut to 15 minutes, and being able to view GoAnywhere's job log has proven to be a "valuable time-saving feature," in the words of the customer. In addition, FPS GOLD estimates a savings of $12,000 per year in licensing fees over its old solution.

GoAnywhere is a managed file transfer solution that streamlines and manages data movement from a centralized location. It lets enterprises connect to almost any internal or external system and securely exchange data. GoAnywhere also allows trading partners and employees to connect to your systems securely and easily via common server protocols (e.g., FTP, FTPS, SFTP, HTTPS) and offers a browser interface. GoAnywhere Gateway lets trading partners connect without having to open incoming ports into a private network or having to store sensitive information in a DMZ or perimeter network.

Further details on FPS GOLD's file-transfer transformation are available at http://go.linomasoftware.com/fps-gold.


5 Ways Healthcare is Using Managed File Transfer

UTMC and AnMed HealthHealthcare organizations looking to improve secure file transfer processes have discovered the many advantages of Managed File Transfer (MFT) and the GoAnywhereTM Suite. Meeting regulatory compliance with HIPAA and HITECH, connecting multiple office locations or simply updating legacy systems all create excellent opportunities to evaluate the benefits of MFT.

"The medical environment is changing with new regulations and mandates to be addressed," says Scott Schwarze, manager of information services at the University of Tennessee Medical Center (UTMC). "We wished for a product that would do most of the heavy lifting."

  1. Eliminating Personnel Risk

    UTMC found itself in a vulnerable position when their only employee capable of maintaining complicated VB scripts became seriously ill. AnMed Health in Anderson, South Carolina recognized they were in a similar position with only one network staffer capable of setting up DOS batch transfers.

    "With a small staff but large output, the goal was something that all team members could be trained on," said Schwarze. Despite its extensive capabilities, GoAnywhere customers quickly discover the simplicity of scripting and troubleshooting tasks. Lisa Nanney, senior programmer analyst at AnMed Health adds, "when issues do arise, my operations staff can resolve the problem immediately."

  2. Proactive Notifications

    "Our old file transfer system did not offer automatic auditing," said Nanney. "Because we weren't proactive, it often took a call from a vendor to discover there was a problem." While AnMed Health uses notifications in GoAnywhere to raise alerts on file transfer issues, Cancer Registry of Greater California (CRGC) finds them invaluable in improving workflow.

    "We knew it was important to manage the flow of documents," states Cory Hamma, systems support manager for CRGC. When files are uploaded by a partner facility, employees are notified of each successful transfer. This establishes a procedure for timely attention to uploaded files and ensures that they don't go unprocessed.

  3. Reducing Menial Tasks

    One of AnMed Health's initiatives was to eliminate the need for third shift staffing. Their results using the efficient automation tools in GoAnywhere saved programming, operations and network staff over 500 hours a month.

    A Network Engineer who handled the FTP server spent at least 24 hours a month troubleshooting transfers. According to Nanney, "he doesn't even touch transfers now unless we need connection assistance."

    But Nanney didn't stop there. She went on to automate many of their insurance claims and payment processing. This recovered over 50 hours of Data Center time in addition to accelerating the recoup of payments.

    During the evaluation of existing FTP processes for migration to GoAnywhere, the UTMC staff discovered they could eliminate custom processes from the procedure. "By eliminating cut off times for output from SQL jobs, labor hours for SQL developers were cut in half," says Schwarze.

  4. Compatibility with Trading Partners

    When UTMC was evaluating file transfer solutions "we assumed going in that we could not impact vendors," stated Schwarze. "Most of the vendors provided an SFTP or FTPS connection for file transfers." Their modified policy stated that data must not only go over an encrypted connection, but the files need to be encrypted as well.

    Schwarze appreciated GoAnywhere's ability to connect to most systems using standard file transfer protocols. Files are then encrypted and compressed using Open PGP and other standards. He added, "HIPAA does not require the double encryption method, but we felt in this technology environment it would be prudent."

    AnMed Health had several vendors migrate to SFTP, which posed a problem with their old FTP server. "We do transfers with vendors now that would not have been possible without GoAnywhere," said Nanney.

  5. Replacing Inefficient Processes

    CRGC covers a population area of nearly 20 million residents across 48 of California's 58 counties. In order to transmit files between locations, they were utilizing a number of secure email subscription services. Hamma described this being problematic due to, "the file transfer size limitation, lack of organizational control, and complexity for remote users."

    "Many research files exceeded 1 GB in size," said Hamma, "so the ability to remove that barrier entirely was huge." GoAnywhere also resolved organizational control with its detailed audit logs that ensure accurate documentation of who, when and where files are accessed.

    For AnMed Health, something as simple as replacing green-bar reporting streamlines operations. Nanney's team now sends reports to a network drive mapped to the IFS, cutting paper costs and eliminating yearly maintenance for "one dinosaur of a printer".

Regardless of your industry, GoAnywhere's MFT Suite delivers real results to improve secure file transfer and collaboration processes. Talk to a representative today and discover what GoAnywhere can do for your organization. To read the full case studies, please visit the links below:


AnMed Health Achieves Considerable IT Cost Savings with GoAnywhere MFT

Linoma Software, a leader in secure enterprise file storage and transfer software, is pleased to announce a new case study featuring one of its customers has been published on www.goanywhere.com/resource-center/case-studies. Linoma Software and AnMed Health worked together to write the case study, which describes how a GoAnywhere enterprise managed file transfer solution helped AnMed Health achieve considerable savings on Data Center operations.

AnMed Health was looking to replace outdated systems and streamline processes in the Data Center in an initiative aimed at eliminating the need for third shift staffing. File transfers were identified as a top priority to address an unreliable FTP server, lack of redundancy in qualified staff, and missing support for SFTP and PGP.

GoAnywhere was selected by AnMed Health to update file transfer processes and it has resulted in a significant savings in staff hours. The Data Center alone saw a 500 hour reduction in programming, operations and network staff. This was in addition to virtually eliminating the need for a Network Engineer to troubleshoot transfers.

With this success, AnMed Health continued to explore opportunities to utilize GoAnywhere. This led to further time savings through insurance claim and payment processing, and cost savings from eliminating antiquated green bar reporting.

For more information download the complete case study here.


Grocery Outlet Uses GoAnywhere to Automate File Transfers

When your network of retail locations expands, how do you keep up with all the data that needs to be exchanged between stores, vendors, and other trading partners? At some point, the only solution becomes to automate file transfers. See how Grocery Outlet made the transition with GoAnywhere.

 

Read the transcript

Grocery Outlet is a family-owned company established to provide inexpensive groceries to its customers. It's now the largest deep-discount grocery store chain in America, with more than 200 stores in seven states. Many of these stores are owned and operated by local families to serve their neighborhood's needs, and the company keeps growing.

Between sharing data with store owners and communicating with vendors, Grocery Outlet exchanges more than 30,000 files every day. Steve Tuscher, the Director of IT, realized that having his staff write manual scripts for these file exchanges was time consuming enough, but tracking down and fixing problems when files didn't arrive at their intended destinations was the last straw.

He began looking for a solution that would automate file transfers and provide better error reporting, and after discovering some high-priced options, he decided to take a look at GoAnywhere.

GoAnywhere helps Grocery Outlet automate file transfers"We quickly replaced all of our internal FTP scripts and within a couple of months, we'd transformed our data delivery across all of our business partners and all our internal systems with GoAnywhere," Tuscher said. "We were surprised that we were able to do that as quickly and easily as we did."

To hear more about Grocery Outlet's success with GoAnywhere, and to find out which feature the team found most valuable in transforming the way they managed their workflows, be sure to watch the video. You can also read the transcript here.


GoAnywhere Customer Spotlight: Think Mutual Bank

 

System Administrator Amy Hoerle has spent much of her career writing custom FTP scripts, so when she first started at Think Mutual Bank, she was a little surprised to find that GoAnywhere was already handling many of their file transfer processes.

"GoAnywhere was always there and always running," she said. "Before, if I had to write a script, there were so many things that could go wrong that I'd have to check for. Now, I can automate all of it and make it simple with GoAnywhere, things that would take me a lot of time elsewhere."

For more about how Think Mutual Bank uses GoAnywhere to manage file transfers, handle encryption, translate data formats, and more, watch this video interview we did at the 2013 COMMON User's Conference.

You can find more videos like this in our Success Story Library.


Customer Success Story: United Security Life and Health

It's Friday, heading into a long overdue holiday weekend, so we thought we'd share a video we recently posted that highlights how Lorraine Callahan, a senior programmer analyst with United Security Life and Health, has implemented GoAnywhere to improve workflow and save time.

 

If you'd like to see other customer success stories, visit our website where you can find videos, testimonials, and case studies.