"A problem occurred..." Message on Test

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genelang

Posts: 2
Joined: Tue Jun 09, 2009 10:13 am

Post by genelang » Tue Oct 30, 2012 2:06 pm
While running a "Test" on one particular Resource, I get the following message In the Test Results Details, "A problem occurred while trying to parse the directory listing into a list of remote files. Although GoAnywhere successfully connected to the server, the tasks using this resource may not function properly."

This Resource does contain many folders and varied data.

And, in fact, when I try to use this Resource in a Project, it never finds any files - even though they are readily available through other software like WS-FTP.

Does anyone know what causes this problem or have any hints as to what to correct in GoAnywhere and/or the Resource? I am running 4.2 from an iSeries V5R4.

Support_Julie

User avatar
Support Specialist
Posts: 91
Joined: Thu Mar 05, 2009 3:49 pm
Location: Ashland, NE USA

Post by Support_Julie » Thu Nov 01, 2012 4:50 pm
The default list parser is UNIX. Normally you will see this error when the server you are trying to connect to is a Windows server. Try changing the List Parser for the resource to Windows.
Julie Rosenbaum
Sr Support Analyst
e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com

genelang

Posts: 2
Joined: Tue Jun 09, 2009 10:13 am

Post by genelang » Fri Nov 02, 2012 12:00 pm
That was it! Thanks for the tip.

PamDunn

Posts: 1
Joined: Tue Dec 03, 2013 3:14 pm

Post by PamDunn » Tue Dec 03, 2013 3:35 pm
I had the same issue, so I checked with the vendor who is receiving my information. I changed to UNIX, but it still did not solve the problem.

Support_Rick

Support Specialist
Posts: 592
Joined: Tue Jul 17, 2012 2:12 pm
Location: Phoenix, AZ

Post by Support_Rick » Wed Dec 04, 2013 11:37 am
Pam,

It could be that the user has it configured differently. There are other options on the List Parser. Try each until you find one that will allow you to parse the file list correctly.

If you're still having issues, please contact our Support Team by email: Support@Linoma.com

Or call our Support Desk at 800/949-4696
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
5 posts Page 1 of 1