Question: How can i submit an enhancement request to have a feature considered for a future release? Answer: You can submit an enhancement request form by navigating to the Customer Portal at my.goanywhere.com and going to Support Cases. Here you will see an option to to download the enhancement re...

Question: How do I set the URL for the secure mail link? Answer: The configuration for changing the Secure Mail URL links is found under the Users > Domains > [Edit on the Domain you wish to set] > Web Client Site URL field. Upon updating that field and saving the changes, future packages sent usin...

Question: Can I use GoAnywhere to write an EDI X12 document? Answer: Follow the instructions below to write the contents of a CSV file to an EDI X12 file using the Write EDI X12 data mapper. From within the Project Designer page, expand the Data Translation folder in the Component Library and drag ...

Question: Can I read an EDI X12 documents into GoAnywhere? Answer: Follow the instructions below to write the contents of an EDI X12 file to an Excel file using the Read EDI X12 Data Mapper. From within the Project Designer page, expand the Data Translation folder in the Component Library, and then...

Question: How do i disable SSLv3 or TLS 1.0 on my Listener? Answer: In order to disable a particular SSL context protocol you will need to set the ones you would like to use thereby disabling the other SSL protocols. If you go to Services->Service Manager and then select the corresponding service t...

Question: When I attempt to run the upgrade it is failing with the error: Could not find or load main class com.linoma.goanywhere.upgrader.Startup. How can i successfully run the upgrade and resolve this error? Answer: This error can occur under a couple different circumstances: The installer was d...

Question: I am setting up a new Windows installation of GoAnywhere MFT/GoAnywhere Gateway. The service ends after being up for a few seconds. In my Tomcat log I see the error: Cannot assign requested address: JVM_Bind. How do I resolve this? Answer: This error indicates that the address specified i...

Are you a GoAnywhere customer? If so, we’d like to invite you to join GoAnywhere Insiders [https://linoma.wistia.com/medias/7o79ha2byi], an educational and collaborative community for our users! Inside this community, you’ll be able to: • Participate in industry-related conversations • Share product...

If you receive the following certificate expiration warning, it means the Entrust 1024-bit RSA Root Certificate is expiring. As with any Root certificate, it will only affect GoAnywhere MFT transfers if it is actually being used. This is very unlikely. cert expiring.png When you install GoAnywhere, ...

Job queues are used for prioritizing and grouping batch jobs that are waiting to be executed by GoAnywhere. By defining multiple Job Queues in the system, each queue can be used to execute Jobs that share common characteristics or service level agreements (SLAs). For example, you can create a Job Qu...