Search found 16 matches

Search found 16 matches Page 1 of 2
by Support_Alisa
Mon Mar 25, 2019 4:16 pm
Forum: Knowledge Center
Topic: Where can I find documentation about GoAnywhere MFT and GoAnywhere Gateway?
Replies: 0
Views: 334

Question: Where can I find documentation about GoAnywhere MFT and GoAnywhere Gateway? Answer: MFT's most readily available documentation is accessible by simply clicking the '?' button on the top, right-hand corner of the screen when logged into the MFT Admin GUI. Clicking the question mark button ...
by Support_Alisa
Tue Mar 12, 2019 10:24 am
Forum: Knowledge Center
Topic: Why is the HTTP/s Resource Test getting an unsupported protocol linomaxhttps Error?
Replies: 0
Views: 428

Question - I am receiving the following error when testing my HTTPS resource - "unsupported protocol: 'linomaxhttps.'" linomaxhttps.png What could cause this error? Answer - 'Linomaxhttps' is a custom, internal method used by the application to handle and trust SSL connections. This error occurs wh...
by Support_Alisa
Tue Mar 12, 2019 10:03 am
Forum: Knowledge Center
Topic: Status Code: 590 - importMonitor Failed
Replies: 0
Views: 270

Question - I am receiving the following error when running the 'importMonitor' command with the GoAnywhere Command Client - monitorError.png What is causing this error? Answer - You will see this behavior if the folder you are trying to monitor does not exist on the monitored location. In the snipp...
by Support_Alisa
Tue Feb 19, 2019 1:51 pm
Forum: Knowledge Center
Topic: Immutable Variable Error
Replies: 0
Views: 468

Question: I am seeing the following error in my job log - An attempt was made to change the value of an immutable system variable 'system.job.log' . What does this error mean? Answer: Within GoAnywhere, immutable variables are the "system variables" available in the application. As immutable variab...
by Support_Alisa
Fri Feb 15, 2019 3:28 pm
Forum: Knowledge Center
Topic: Why are my web users being disabled?
Replies: 0
Views: 339

Question: I have configured an LDAP login method, and I notice my users are being disabled upon sync or login. What would cause GoAnywhere to disable these users? Answer: When using an LDAP Login Method, there are three reasons a user would be disabled - 1. The user is a part of multiple Login Meth...
by Support_Alisa
Fri Feb 08, 2019 12:19 pm
Forum: Knowledge Center
Topic: Why is my SSL Handshake Failing?
Replies: 0
Views: 426

Question: I am seeing a SSL handshake failure in my logs. What would cause a SSL handshake to fail? Answer: There are three reasons a SSL handshake could fail - 1. Certificates - As a client, MFT may not be presenting the certificate that is being requested by the server. In this case, you need to ...
by Support_Alisa
Mon Jan 14, 2019 11:04 am
Forum: Knowledge Center
Topic: Error - 'You are not authorized to the resource 'test' specified in element 'sftp'.'
Replies: 0
Views: 579

Question: I am receiving the following error, or a similar one, in my job log. [1013 - project] You are not authorized to the resource 'test' specified in element 'sftp'. The resource test is successful, and I know the username and password defined in the resource is correct. What could be causing ...
by Support_Alisa
Wed Jan 02, 2019 10:53 am
Forum: Knowledge Center
Topic: Where are my logs located?
Replies: 0
Views: 871

Question: Where can I view the logs produced by GoAnywhere MFT and GoAnywhere Gateway? Answer: When troubleshooting a problem in GoAnywhere, logs have invaluable information that oftentimes reveal the cause of an issue. There are a few different log files generated by GoAnywhere, each containing im...
by Support_Alisa
Tue Dec 18, 2018 11:53 am
Forum: Community Forum
Topic: GoA Gateway Error refreshing license
Replies: 1
Views: 535

Hi atarrant, Gateway will try to reach out to the licensing portal at startup. This error occurs if your server does not have direct access to the internet or cannot access our licensing portal. In order to remove this error, you can open outbound ports 443 and 80 for my.goanywhere.com on your firew...
by Support_Alisa
Tue Oct 09, 2018 4:28 pm
Forum: Community Forum
Topic: Does using Date Manipulation to subtract 1 month also affect the year
Replies: 1
Views: 793

Emaestas, When using "Date Manipulation" within the "Timestamp" task, GoAnywhere will account for year differences. Thus, if the current month is January and you input "-1" into the "Month" field, the generated timestamp value will reflect December of the previous year. Similarly, GoAnywhere will ac...
Search found 16 matches Page 1 of 2