Changing passphrases

Post any question you may have in regards to GoAnywhere Director and let our talented support staff and other users assist you.
4 posts Page 1 of 1

monahanks

Posts: 41
Joined: Wed Mar 30, 2011 10:19 am

Post by monahanks » Mon Apr 04, 2011 12:49 pm
We are new to GAD. We have partners that send us encrypted files using a public key that we created outside of GA. If we import the key pair and add a passphrase, is it mandatory to send a new public key to the business partner and have them encrypt files with the new public key in order for GA to recognize the decryption key?

Support_Julie

User avatar
Support Specialist
Posts: 90
Joined: Thu Mar 05, 2009 3:49 pm
Location: Ashland, NE USA

Post by Support_Julie » Mon Apr 04, 2011 1:46 pm
If you change your passphrase on your private key, you do not need to send to your trading partners a new Public Key.
Julie Rosenbaum
Sr Support Analyst
e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com

monahanks

Posts: 41
Joined: Wed Mar 30, 2011 10:19 am

Post by monahanks » Mon Apr 04, 2011 1:56 pm
Thanks Julie. What are the possible reasons for the following error message when I execute a decrypt project?
"[9004 - Decrypt_file] Could not find a matching decryption key"
The key pair is in the default key ring, and the key ring used in the project contains the default public and secret key rings.

Support_Julie

User avatar
Support Specialist
Posts: 90
Joined: Thu Mar 05, 2009 3:49 pm
Location: Ashland, NE USA

Post by Support_Julie » Mon Apr 04, 2011 2:16 pm
Please verify the fingerprint on the key id of the Private key you are using to decrypt matches the fingerprint of the key that they are using to encrypt.
Julie Rosenbaum
Sr Support Analyst
e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com
4 posts Page 1 of 1