Gadget issue:Unable to find file/An unexpected error occured

View some of the Frequently Asked Questions to our support staff. Included are some tips and tricks making this forum ideal for users getting started with GoAnywhere MFT. Note: Users can reply to existing topics but only our support staff can add new topics to this forum.
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Support_Philip

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Joined: Wed Jun 21, 2017 8:12 am

Post by Support_Philip » Thu Jan 04, 2018 12:45 pm
Question
When i log into GoAnywhere my gadgets are no longer working. I am receiving "An unexpected error has occurred" or "Unable to find file X".

Answer
When the gadgets are no longer working you will want to rebuild the index in order to restore functionality.

How to rebuild index:
Please navigate to this page.
[http://[host:port]/goanywhere/admin/debug/GlobalLogMonitor.xhtml
You should press the "Rebuild Index" button

After starting, the Index Status will read NEW. Also, you will see this entry that looks like this in the goanywhere.log or the system specific logs when the index starts rebuilding

When finished, this entry will appear in the logs and the Index Status will change back to NORMAL:

Sending message to all systems to refresh the Global Log configuration.
Philip Horn
Senior Support Analyst
e. philip.horn@helpsystems.com
p. 1-800-949-4696
w. GoAnywhere.com | HelpSystems.com
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