Go Anywhere Gateway Failed To Refresh License

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3 posts Page 1 of 1

sschiavo

Posts: 3
Joined: Thu Apr 06, 2017 4:33 pm

Post by sschiavo » Thu Apr 06, 2017 5:57 pm
Hello -

We currently have upgraded to version 2.3.0 and have a permanent license. When we start the service, or run a ./gagateway license command we are getting this error message

"Refreshing license...
Failed to refresh license: Remote host closed connection during handshake"

and the error in the log is as followed....

"2017-04-06 10:24:51 PM INFO Starting Gateway Server
2017-04-06 10:24:52 PM INFO Refreshing license...
2017-04-06 10:24:52 PM ERROR Error refreshing license
javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:953)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1332)
at sun.security.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:709)
at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:122)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:140)
at org.apache.commons.httpclient.ChunkedOutputStream.flush(Unknown Source)
at org.apache.commons.httpclient.methods.EntityEnclosingMethod.writeRequestBody(Unknown Source)
at org.apache.commons.httpclient.HttpMethodBase.writeRequest(Unknown Source)
at org.apache.commons.httpclient.HttpMethodBase.execute(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at com.linoma.gag.license.ProductLicenseController.refreshLicense(Unknown Source)
at com.linoma.gag.license.ProductLicenseAPI.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.start(Unknown Source)
at com.linoma.gag.server.GatewayService.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.launcher.UnixLauncher.main(Unknown Source)
Caused by: java.io.EOFException: SSL peer shut down incorrectly
at sun.security.ssl.InputRecord.read(InputRecord.java:482)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:934)
... 24 more"

Is there a java setting that needs to be changed or added for this new version? Thank You.

Support_Dan

Posts: 9
Joined: Fri Dec 02, 2016 1:39 pm

Post by Support_Dan » Fri Apr 07, 2017 4:31 pm
Is the gagateway.lic file located in the base install of the server that is hosting the Gateway? What version were you upgrading from? If you open up a command prompt from the base installation directory and run the 'gagateway license' command do you get license information?

sschiavo

Posts: 3
Joined: Thu Apr 06, 2017 4:33 pm

Post by sschiavo » Mon Apr 10, 2017 5:00 pm
Support_Dan wrote:
Is the gagateway.lic file located in the base install of the server that is hosting the Gateway? What version were you upgrading from? If you open up a command prompt from the base installation directory and run the 'gagateway license' command do you get license information?
Hey Dan

Yes the license is in the installation directory. Although it is named gateway.lic rather than gagateway.lic. In the user guide it says gateway.lic, so I followed that naming convention. 1.x is what the product information on the old gateway is showing.

When I run a ./gagateway license I get the message below

[root@gagtwyld01 GoAnywhere_Gateway]# ./gagateway license
Refreshing license...
Failed to refresh license: Remote host closed connection during handshake
License Information
License Type: Permanent
Valid From: 2017-04-03
Expires On: Never
3 posts Page 1 of 1