GoA Gateway Error refreshing license

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2 posts Page 1 of 1

atarrant

Posts: 10
Joined: Tue Mar 27, 2012 7:59 pm

Post by atarrant » Fri Nov 30, 2018 3:54 pm
I have a permanent license and my Gateway appears to be working okay and when I run the ./gagateway license I am getting expected license info but I am getting this error in the gagateway.log:

2018-11-30 03:42:58 PM INFO Refreshing license...
2018-11-30 03:42:58 PM ERROR Error refreshing license
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:625)
at com.linoma.gag.util.TrustingSSLProtocolSocketFactory.createSocket(Unknown Source)
at org.apache.commons.httpclient.HttpConnection.open(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at com.linoma.gag.license.ProductLicenseController.refreshLicense(Unknown Source)
at com.linoma.gag.license.ProductLicenseAPI.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.start(Unknown Source)
at com.linoma.gag.server.GatewayService.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.launcher.UnixLauncher.main(Unknown Source)

Any idea what is causing this?

Support_Alisa

User avatar
Posts: 11
Joined: Thu Jul 26, 2018 2:03 pm

Post by Support_Alisa » Tue Dec 18, 2018 11:53 am
Hi atarrant,

Gateway will try to reach out to the licensing portal at startup. This error occurs if your server does not have direct access to the internet or cannot access our licensing portal. In order to remove this error, you can open outbound ports 443 and 80 for my.goanywhere.com on your firewall.
Alisa Bohac
Support Analyst
e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com
2 posts Page 1 of 1