GoA Gateway Error refreshing license

If you have a new question you’d like our support staff to post a response to, please visit our customer community, GoAnywhere Insiders, to pose the question in our Discussion Boards. We have a thread “Ask Our Tech Experts” that our support team monitors on a regular basis, or you can start a new discussion where other GoAnywhere users and support staff can weigh in. Log in or create your new account at https://insiders.goanywhere.com.

If you need an immediate response, please create a support ticket or contact our support team by email at [email protected].
2 posts Page 1 of 1

atarrant

Posts: 10
Joined: Tue Mar 27, 2012 7:59 pm

Post by atarrant » Fri Nov 30, 2018 3:54 pm
I have a permanent license and my Gateway appears to be working okay and when I run the ./gagateway license I am getting expected license info but I am getting this error in the gagateway.log:

2018-11-30 03:42:58 PM INFO Refreshing license...
2018-11-30 03:42:58 PM ERROR Error refreshing license
java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:625)
at com.linoma.gag.util.TrustingSSLProtocolSocketFactory.createSocket(Unknown Source)
at org.apache.commons.httpclient.HttpConnection.open(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(Unknown Source)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at org.apache.commons.httpclient.HttpClient.executeMethod(Unknown Source)
at com.linoma.gag.license.ProductLicenseController.refreshLicense(Unknown Source)
at com.linoma.gag.license.ProductLicenseAPI.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.refreshLicense(Unknown Source)
at com.linoma.gag.server.GatewayServer.start(Unknown Source)
at com.linoma.gag.server.GatewayService.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.launcher.UnixLauncher.main(Unknown Source)

Any idea what is causing this?

Support_Alisa

User avatar
Posts: 13
Joined: Thu Jul 26, 2018 2:03 pm

Post by Support_Alisa » Tue Dec 18, 2018 11:53 am
Hi atarrant,

Gateway will try to reach out to the licensing portal at startup. This error occurs if your server does not have direct access to the internet or cannot access our licensing portal. In order to remove this error, you can open outbound ports 443 and 80 for my.goanywhere.com on your firewall.
Alisa Bohac
Sr Support Analyst
e. [email protected]
p. 1.800.949.4696
w. HelpSystems.com
2 posts Page 1 of 1