GoAnywhere Fails to Start after Java Upgrade - Windows Error Code 0

View some of the Frequently Asked Questions to our support staff. Included are some tips and tricks making this forum ideal for users getting started with GoAnywhere MFT. Note: Users can reply to existing topics but only our support staff can add new topics to this forum.
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Support_Julie

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Post by Support_Julie » Thu Oct 11, 2018 5:08 pm
GoAnywhere Fails to Start after Java Upgrade - Windows Error Code 0


If GoAnywhere fails to start up on a Windows server after the Java has been changed or upgraded, follow these steps to confirm and resolve.

Check the Jakarta log (or commons-deamon*) in the [install folder\GoAnywhere\Tomcat\logs folder. If it shows errors like shown below, proceed with step 2.

[174 javajni.c] [error] The specified module could not be found.
[947 prunsrv.c] [error] Failed creating java C:\Program Files\Java\jre1.6.0\bin\client\jvm.dll
[1202 prunsrv.c] [error] ServiceStart returned 1

Copy the msvcr*.dll file(s) from the active Java's '\bin' folder to your Windows\system32\ folder.

For example, copy C:\Program Files\Java\[java_version in use]\bin\msvcr100.dll or msvcr120.dll
to C:\WINDOWS\system32.
Julie Rosenbaum
Sr Support Analyst
e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com
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