I've created a new Admin user but they cannot log on.

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robberendt

Posts: 13
Joined: Mon Jan 07, 2013 9:55 am

Post by robberendt » Wed May 18, 2016 9:58 am
I've created a new admin user but they cannot log on
"Invalid user name and/or password"

Support_Rick

Support Specialist
Posts: 592
Joined: Tue Jul 17, 2012 2:12 pm
Location: Phoenix, AZ

Post by Support_Rick » Wed Jun 01, 2016 4:41 pm
Rob,

Review how the user is authenticated. Make sure you have the correct Login Method assigned to the user and that the login method has been tested against the server. If that test goes through, then the UserID (Admin or Web User) must match the UserID in Active Directory or LDAP.

If they are authenticated against GoAnywhere, then make sure they are enabled and try again with the correct password.
Rick Elliott
Lead Solutions Consultant
(402) 944.4242
(800) 949-4696
2 posts Page 1 of 1