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Outlook Plugin and Locked Accounts

Posted: Wed Mar 23, 2016 7:58 am
by pmchenryx
I saw a post on December 16, 2015 about users locking their accounts out. We have the same problem.

Are there any plans of incorporating Active Directory Single Sign On features with the Outlook plugin?

It would be nice if our users wouldn’t have to manually change their password in the Outlook client.
At the present time we get 30-45 emails every 45 days because we have users that can’t figure out how to change their GoAnyWhere password.

I also had to turn off the disable account feature in the Admin Panel.
A password change would automatically cause our users to lock their GoAnyWhere account.

This would require us to login to the admin panel and unlock users before they could change their password.

Re: Outlook Plugin and Locked Accounts

Posted: Fri May 06, 2016 12:05 pm
by Support_Rick
Currently, the outlook plugin does not automatically utilize single-signon.

I do know that his issue has been brought up by other customers thought. Please contact support ([email protected]) and request an Enhancement Request for to help boost the requests for this feature to be added to the product.