Secure Forms Invalid Login Error.

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rsissons

Posts: 2
Joined: Mon Apr 08, 2019 10:45 am

Post by rsissons » Tue Apr 09, 2019 12:44 pm
I have been running a project from the input of a secure form that was working well. One day it started to fail with Internal server error. Please contact the server administrator..

After looking at the logs, I see that the following with no information on what the issue is. I can login to as an admin user, log in as a web user, checked the user has the web form, but am at a loss for what login and password the secure form is trying to use. I even disabled the project modules one at a time to see if its failing on a particular task, but it doesn't even get that far. Any suggestions?

4/9/19 1:26:34 PM INFO Start Date and Time: 4/9/19 1:26:34 PM
4/9/19 1:26:34 PM INFO Job Number: 1000000000434
4/9/19 1:26:34 PM INFO Submitted By: 01 Verify Payroll Direct Deposit File
4/9/19 1:26:34 PM INFO Submitted From: Secure Form
4/9/19 1:26:34 PM INFO GoAnywhere 6.0.3 running on Linux 3.10.0-957.5.1.el7.x86_64 (amd64)
4/9/19 1:26:34 PM ERROR Invalid user and/or password
4/9/19 1:26:34 PM INFO End Date and Time: 4/9/19 1:26:34 PM

Support_Julie

User avatar
Support Specialist
Posts: 90
Joined: Thu Mar 05, 2009 3:49 pm
Location: Ashland, NE USA

Post by Support_Julie » Mon Apr 22, 2019 2:35 pm
Take a look at the Forms Manager. On the second tab, a project is being referenced.
(Services -> Secure Forms -> edit form)
Check the password for the GoAnywhere admin user that is running the project.
Julie Rosenbaum
Sr Support Analyst
e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com

rsissons

Posts: 2
Joined: Mon Apr 08, 2019 10:45 am

Post by rsissons » Tue Apr 30, 2019 10:33 am
Thank you. That resolved the issue.
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