SFTP client download using Cyber Duck fails with "illegal offset when working on encypted folder"

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Support_Jerrod

Support Specialist
Posts: 9
Joined: Wed Dec 13, 2017 5:52 pm

Post by Support_Jerrod » Fri Sep 13, 2019 4:18 pm
When a web user's files are located in an encrypted folder, file uploads/downloads can not be resumed. By default, Cyber Duck is configured to segment file downloads with multiple connections per file.

This setting must be disabled (Edit > preferences > Transfers) in Cyber Duck in order to successfully download files from an encrypted folder.
cyberducksettings.jpg
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Jerrod Foster
Support Analyst

e. goanywhere.support@helpsystems.com
p. 1.800.949.4696
w. HelpSystems.com
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