Hello fellow GoAnywhere users!
I would like to have something clarified, that I can't seem find in the documentation.
We're having problems with web users being disabled because they have entered the wrong password n times.
These users are all (Active Directory) Domain Users and are authenticated with their domain credentials.
They also have the Outlook plugin installed.
Our domain policy forces users to change their password every 60 days, which is the root of our problem.
Several users report that they can't use the Outlook plugin, or login on the GoAnywhere website, anymore after changing their password.
When I check this out, I find their accounts disabled and in the logs I see they've entered the wrong password multiple times.
So, I have 2 questions:
1) When first using the Outlook plugin, people have to manually authenticate with their domain credentials. Are these credentials automatically updated after changing their password? Or do they have to manually enter these credentials again?
2) When GoAnywhere services syncs domain accounts, does it sync the new passwords as well?
Thanks for reading!