Zendesk Cloud Connector

Manage customer support tickets with our Zendesk integration

GoAnywhere MFT’s Zendesk Cloud Connector gives IT teams an easy, automated way to manage customer support tickets for critical customer interactions in Zendesk. This integration can be used to:

  • Create new support tickets in Zendesk
  • Update existing support tickets with customer information
  • See which employees have added information to a ticket
  • Delete tickets or recover deleted tickets

GoAnywhere’s Zendesk integration also works alongside Advanced Workflows to automate and execute when tickets are created, updated, retrieved, deleted, or merged in Zendesk’s application.

How It Works

Once you’ve installed the Zendesk Cloud Connector into your GoAnywhere MFT environment, you can complete actions in Zendesk including:

  • Create Ticket
  • Update Ticket
  • Merge Ticket
  • Retrieve Ticket
  • Delete Ticket
  • Recover Deleted Ticket
  • List Collaborators for Ticket
  • Mark Ticket as Spam

Cloud Connector Marketplace

GoAnywhere’s Cloud Connector Marketplace gives users access to many of the industry’s most popular APIs, and finding and installing new cloud integrations for your environment is simple. If you want to design your own custom connectors too, you can—no coding or programming experience required!

In addition, connectors can be downloaded from the marketplace without updating the software.

Already have GoAnywhere installed?
To access the Cloud Connector Marketplace, log into your admin interface in GoAnywhere, then navigate to System > Cloud Connectors and click “Add Connector.”

Manage Support Tickets with a Zendesk Integration

Our Zendesk Cloud Connector automates the management of customer data between your organization and Zendesk’s application. Simplify your cloud connections—get started with GoAnywhere MFT today.