What are your options when you manage services for a number of community banks across the U.S. and you discover your file-transfer program is actually losing some files rather than moving them? When reliable file transfers are so critical to your central business functions, it's time to look for a better way.
FPS GOLD is a banking services-management firm for community banks, located in Provo, Utah. The company had been dissatisfied for several years with its existing managed file transfer (MFT) product.
"All of the transfers were automated," notes Mark Benson, senior vice-president of programming at FPS GOLD. "Inbound transfers would query the remote site looking for files to retrieve. Outbound transfers were event-driven. When a file was detected in a certain location with a specific file-naming pattern the file would be sent."
But there were problems. The system could only handle about 30,000 transfers a week, and sometimes files got lost.
"With our previous managed file transfer (MFT) solution, we had to create special scripts to stagger the sending or receiving of files (e.g., two minutes between each transfer) to avoid losing files," Benson continues. "The system's log was overly verbose and made it difficult to detect transfers in error. Locating a problem could take 15-20 minutes. To resolve the issue could take up to an hour, depending on the point of failure."
FPS GOLD began their search for a better solution. "We were looking for a product that was more reliable, had a better user interface, was more customizable, and had better licensing and pricing options," Benson recalls. "It also had to meet our volume needs of about 120,000 transfers a month and support all secure file-delivery mechanisms. The MFT solution needed to be scalable with high-availability, and the user interface needed to be intuitive and customizable." An intuitive interface was important because "FPS GOLD believes in making banking processes simple and easy for our users," Benson emphasizes.
The company was excited when it discovered Linoma Software's [now HelpSystems] GoAnywhere. GoAnywhere is an MFT solution that lets enterprises secure and automate data exchanges with their trading partners, customers, employees and internal systems.
GoAnywhere streamlines and manages data movement from a centralized location. It lets enterprises connect to almost any internal or external system and securely exchange data. A gateway lets trading partners connect to GoAnywhere without having to open incoming ports into a private network or having to store sensitive information in a DMZ or perimeter network.
"The clustered architecture of the GoAnywhere solution and the reviews we read gave us confidence that the product would be more reliable than the product we had been using," Benson relates. "Also, the licensing/pricing scheme lets us grow indefinitely without worrying about additional licensing fees per user."
Since installing GoAnywhere, FPS GOLD has seen numerous benefits, particularly reliability. "With GoAnywhere we now send dozens of files in a single transfer and have yet to lose even one file. Everything is completely automated and effectively event-driven," Benson notes.
GoAnywhere has given FPS GOLD added flexibility. "We have created templates for each type of transfer that we do, which lets us set up a new transfer in about 15 minutes. The customizability of the GoAnywhere product allowed us to create templates that fit nicely into our internal processes. One of the nicest features of the transfer configuration is the ability to test connectivity and see the directories on the other side while in the middle of the setup. This has saved us a lot of back and forth with our trading partners when setting up a new transfer."
So far, there have been no significant problems with GoAnywhere for FPS GOLD. "We don't have much experience with troubleshooting to date, because we've seen few errors. However, the ability to view the job log for a specific project is a valuable time-saving feature," Benson says. "We have had a chance to use the support forum, which is quite helpful. Answers have been timely and accurate," he adds.
Benson's only hesitation comes when he's asked what his favorite feature of GoAnywhere is. "That's a tough question," he admits. "There are two, really. First, the ability to test connectivity and see the directories on the other side while in the middle of setup. Second, the stability of data transfers, especially when transferring multiple files at once."
When asked about how much time and money GoAnywhere saves FPS GOLD, Benson admits, "It's a little too early to tell. Transfer setup and research and resolution of issues is faster, so in time we anticipate it will save us several hours a week. As for the cost, we project savings of roughly $12,000 per year in licensing fees over our previous solution."
FPS GOLD is glad it made the switch to using Linoma's GoAnywhere products. "We highly recommend GoAnywhere to anyone who is looking for a solution with good high-availability, that is highly-customizable, stable, user-friendly and scalable," Benson concludes. "It has met and exceeded all of our needs and expectations. It's a great product and a great company to work with. We are very happy with our decision."
FPS GOLD provides core processing and eBanking software for community banks across the United States. They offer the solution to all of banking challenges--including ever-changing regulations and security threats. And the FPS GOLD solution is fully integrated, saving time and money.
FPS GOLD can manage everything from mobile and Internet banking to commercial banking to operating general ledger and payroll.
Headquartered in Provo, Utah, FPS GOLD has a distinguished track record with 50 years of experience, cutting-edge products, and customer service with a personal touch.