How Can We Help You?

GoAnywhere customers have a variety of support options including online support forums, customer portal, phone, and email assistance.

Our team of support experts is available to help you online, through email or by phone.

Customer Portal

Submit new support cases and monitor their status through the GoAnywhere Customer Portal. It's also the place to download the latest GoAnywhere software, updates and documentation. You can additionally manage your product licenses in the portal.

For additional questions, our team of experts is available to help you online, through email, or by phone.

  • Start a chat in the bottom right-hand corner of your screen
  • Email [email protected] (include your product version and any relevant logs or error messages)
  • Call us in the USA and Canada at 1-800-949-4696
  • Call us outside the USA and Canada at 1-402-944-4242

If you are located outside of North America and would like assistance from a local resource, please send us an email and we will introduce you to a GoAnywhere partner in your area.

Additional Support Resources

GoAnywhere Insiders Community

Pose a question to other GoAnywhere users on the discussion boards in our active community. To create an account, go to insiders.goanywhere.com.

Knowledge Center

Browse topics on our knowledge center to find answers to many of your common questions. There are many tips and tricks to help you get the most out of GoAnywhere.

Our support specialists and customers are active on our forums, discussing topics that may help you troubleshoot any issues. There are also many examples and tips on the forum to help you maximize your use of GoAnywhere.

Online and On-site Training

We offer a variety of online and on-site training courses for GoAnywhere MFT. There are 3 convenient ways to register for training:

  1. Use our convenient online form
  2. Contact your account manager
  3. Email [email protected]

Support+

If your team needs more support, including emergency support options, Support+ provides a variety of additional support features for production environments on top of our standard services.

"I have had a very positive experience with GoAnywhere support. I haven't had to use their services often but every time that I have, they have been incredibly helpful and friendly."

Jesse W., Programmer at Bardavon Health Innovations

"Support has always been very good and responsive. I know that I can open a ticket and have most issues resolved very quickly and those that can't be resolved quickly will be resolved as soon as possible and maybe become new changes in future updates."

Todd P., Systems Administrator at Fanatics

"The support team have always provided me with excellent service. They are always timely and helpful. The local sales/support team in Sydney, Australia also provides excellent service. They are always happy to help and find answers to whichever challenge I might have."

Christine C., Systems Administrator at an Energy/Utilities Company

“It’s a great product and has really helped us with file transfers because of the ease of use. Plus, if we have any issues, support is always there ready to help.”

Albert King, IT Manager/Director at Southeastern Regional Medical Center

“The support team is top-notch! They have saved me every time!”

Ethan Mundy, IBM i Systems Analyst at Fortegra Financial

“The support has always been the best product support I have ever needed.”

Lance Bolena, Programmer/Analyst at Trailer Bridge, Inc.