How Can We Help You?

GoAnywhere customers have a variety of support options including an online support forum, customer portal, phone and email assistance.

Online Support Forum

Our support specialists and customers are active on our forums, discussing topics that may help you troubleshoot any issues. There are also many examples and tips on the forum to help you maximize your use of GoAnywhere.

Online Chat

For quick questions, try an online chat with our support staff.

Email Support

Send an email to our support team with any questions/issues at goanywhere.support@helpsystems.com. Please include your product version and relevant logs or error messages.

Phone Support

USA and Canada: 1-800-949-4696
Outside USA: 1-402-944-4242

Outside USA and Canada

If you are located outside of North America and would like assistance from a local resource, please send us an email and we will introduce you to a GoAnywhere partner in your area.

Customer Portal

Submit new support cases and monitor their status through the GoAnywhere Customer Portal. It's also the place to download the latest GoAnywhere software, updates and documentation. You can additionally manage your product licenses in the portal.

For additional questions, our team of experts is available to help you online, through email or by phone.

Our team of support experts is available to help you online, through email or by phone.

Training

We offer a variety of online and on-site training courses for GoAnywhere MFT. There are 3 convenient ways to register for training:

  1. Use our convenient online form
  2. Contact your account manager
  3. Email goanywhere.training@helpsystems.com

"I have had a very positive experience with GoAnywhere support. I haven't had to use their services often but every time that I have, they have been incredibly helpful and friendly."

Jesse W., Programmer at Bardavon Health Innovations

"Support has always been very good and responsive. I know that I can open a ticket and have most issues resolved very quickly and those that can't be resolved quickly will be resolved as soon as possible and maybe become new changes in future updates."

Todd P., Systems Administrator at Fanatics

"The support team have always provided me with excellent service. They are always timely and helpful. The local sales/support team in Sydney, Australia also provides excellent service. They are always happy to help and find answers to whichever challenge I might have."

Christine C., Systems Administrator at an Energy/Utilities Company