GoAnywhere Managed File Transfer Support

How Can We Help You?

Fortra's GoAnywhere customers have a variety of support options including online support forums, customer portal, phone, and email assistance.

To ensure you get the tailored support you're looking for, select one of the products below:

GoAnywhere Support FileCatalyst Support

 

GoAnywhere Customer Support

Customer Portal

Submit new support cases, make and view updates to your current cases through the GoAnywhere Customer Portal. It's also the place to download the latest GoAnywhere software, updates, release notes, and documentation. You can additionally manage your product licenses in the portal.

For additional questions, our team of experts is available to help you through email or by phone.

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Email

[email protected] (include your product version and any relevant logs or error messages)

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Call Us

In the USA and Canada at 1-800-949-4696

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Call Us

Outside the USA and Canada at 1-402-944-4242

If you are located outside of North America and would like assistance from a local resource, please send us an email and we will introduce you to a GoAnywhere partner in your area.

Additional Support Resources

Knowledge Center

Browse topics on our knowledge center to find answers to many of your common questions. There are many tips and tricks to help you get the most out of GoAnywhere.

There are also many examples and tips from support specialist and customers on the forum to help you maximize your use of GoAnywhere. 

Online and On-site Training

We offer a variety of online and on-site training courses for GoAnywhere MFT. There are 3 convenient ways to register for training:

Use Our Convenient Online Form

Register for Training

Contact your account manager

Your account manager can help get you connected to the appropriate training.

Email Us

Email  [email protected]

Release Notes

Everything you need to know about GoAnywhere Managed File Transfer (MFT) product releases, including new features and bug fixes. For a complete list of release notes select the product below.

 

View All Release Notes in the Portal

FileCatalyst Support

Looking for help with FileCatalyst? We’re committed to helping you resolve any questions or issues with your file transfer solutions so you can get back to business. If you’ve run into an issue, our experienced support team can quickly help you resolve it. And if you need assistance finding product downloads or manuals, we can point you in the right direction.

For any FileCatalyst licensing needs, please contact us.

Submit a Ticket

-Log in to the Support Portal

-Click Support from the top menu bar, and Submit New Case

-If you do not have an account on the Support Portal you can register for one here.

Knowledge Base

Browse topics in the FileCatalyst Knowledge Base to find answers to common questions.

Downloads

FileCatalyst products are available to download at http://filecatalyst.software with proper password credentials.

You can request your password by completing the Trial Request Form.

Call Us

+1(613) 667-2439 or +1 (877) 327-9387 (toll-free in Canada and USA)

The support team is available to assist you Monday-Friday from 9:00 a.m. - 5:00 p.m. EST excluding holidays (see Holiday Closures table below).

Holiday Closures

FileCatalyst helpdesk will be closed on the following Canadian holidays:

Holiday Day Observed
New Year’s Day January 1
Family Day Third Monday in February
Good Friday Friday before Easter Sunday
Victoria Day Monday preceding May 25th
Canada Day July 1
Civic Holiday First Monday in August
Labour Day First Monday of September
National Day for Truth and Reconciliation September 30
Thanksgiving Second Monday in October
Christmas Day December 25
Boxing Day December 26