GoAnywhere Customer Support
Submit new support cases, make and view updates to your current cases through the GoAnywhere Customer Portal. It's also the place to download the latest GoAnywhere software, updates, release notes, and documentation. You can additionally manage your product licenses in the portal.
For additional questions, our team of experts is available to help you through email or by phone.
If you are located outside of North America and would like assistance from a local resource, please send us an email and we will introduce you to a GoAnywhere partner in your area.
Additional Support Resources
Browse topics on our knowledge center to find answers to many of your common questions. There are many tips and tricks to help you get the most out of GoAnywhere.
There are also many examples and tips from support specialist and customers on the forum to help you maximize your use of GoAnywhere.
Online and On-site Training
We offer a variety of online and on-site training courses for GoAnywhere MFT. There are 3 convenient ways to register for training:
Use Our Convenient Online Form
Contact your account manager
Everything you need to know about GoAnywhere Managed File Transfer (MFT) product releases, including new features and bug fixes. For a complete list of release notes select the product below.
Looking for help with FileCatalyst? We’re committed to helping you resolve any questions or issues with your file transfer solutions so you can get back to business. If you’ve run into an issue, our experienced support team can quickly help you resolve it. And if you need assistance finding product downloads or manuals, we can point you in the right direction.
For any FileCatalyst licensing needs, please contact us.
FileCatalyst helpdesk will be closed on the following Canadian holidays:
|New Year’s Day||January 1|
|Family Day||Third Monday in February|
|Good Friday||Friday before Easter Sunday|
|Victoria Day||Monday preceding May 25th|
|Canada Day||July 1|
|Civic Holiday||First Monday in August|
|Labour Day||First Monday of September|
|National Day for Truth and Reconciliation||September 30|
|Thanksgiving||Second Monday in October|
|Christmas Day||December 25|
|Boxing Day||December 26|
I have had a very positive experience with GoAnywhere support. I haven't had to use their services often but every time that I have, they have been incredibly helpful and friendly.
Jesse W., Programmer, Bardavon Health Innovations
Support has always been very good and responsive. I know that I can open a ticket and have most issues resolved very quickly and those that can't be resolved quickly will be resolved as soon as possible and maybe become new changes in future updates.
Todd P., Systems Administrator at Fanatics
The support team have always provided me with excellent service. They are always timely and helpful. The local sales/support team in Sydney, Australia also provides excellent service. They are always happy to help and find answers to whichever challenge I might have.
Christine C, Systems Administrator, Energy/Utilities Company
It’s a great product and has really helped us with file transfers because of the ease of use. Plus, if we have any issues, support is always there ready to help.
Albert King, IT Manager/Director, Southeastern Regional Medical Center
The support team is top-notch! They have saved me every time!
Ethan Mundy, IBM i Systems Analyst at Fortegra Financial
The support has always been the best product support I have ever needed.”,
Lance Bolena, Programmer/Analyst at Trailer Bridge, Inc.