Achieving and maintaining the IBM Advanced Business Partner level is completely based on product quality and customer satisfaction. IBM assigns their partner levels for ISV's (independent software vendors), like Linoma Software [now HelpSystems], on customer feedback. Linoma Software [now HelpSystems] actively produces five products that run natively on the IBM i (iSeries).
What is the benefit of Advanced Partnership? Quite simply, Advanced Partners have direct access to resources within IBM. Linoma Software [now HelpSystems] has a direct connection to IBM support, labs and knowledge-base. The Advanced Partnership also provides Linoma Software [now HelpSystems] the ability to test against upcoming software, like the recent i7.1 operating system for IBM i and p systems, before it is released to the public.
Linoma Software [now HelpSystems] is a long-time IBM Advanced Business Partner and is well known for its dedication to high quality software, user-friendly applications, and outstanding technical support. With over 3000 satisfied business customers ranging from small business to Fortune 100, government entities and not-for-profit organizations - Linoma Software [now HelpSystems] provides the same level of expertise to all.
"We work with thirty-plus vendors for all our 'Power System' related software, and no one has better technical support staff than Linoma Software [now HelpSystems]. When I call other vendors, I anticipate multiple levels of call routing, and if I'm lucky the person may be able to research a solution. With Linoma's support team, it's always been the first person, and they've handled the issue with the feel of a practiced hand who recognized my problem and had a solution ready immediately." Shaun Skelton - Berry Plastics