Achieving and maintaining the IBM Advanced Business Partner level is completely based on product quality and customer satisfaction. IBM assigns their partner levels for ISV's (independent software vendors) based on customer feedback. We actively produces five products that run natively on the IBM i (iSeries).
What is the benefit of Advanced Partnership? Quite simply, Advanced Partners have direct access to resources within IBM. We have a direct connection to IBM support, labs and knowledge-base. The Advanced Partnership also gives us the ability to test against upcoming software, like the recent i7.1 operating system for IBM i and p systems, before it is released to the public.
We are a long-time IBM Advanced Business Partner and are well known for our dedication to high quality software, user-friendly applications, and outstanding technical support. With over 3000 satisfied business customers ranging from small business to Fortune 100, government entities and not-for-profit organizations, we strive to provide the same level of expertise to all.
"We work with thirty-plus vendors for all our 'Power System' related software, and no one has better technical support staff than Linoma Software [now HelpSystems]. When I call other vendors, I anticipate multiple levels of call routing, and if I'm lucky the person may be able to research a solution. With [their] support team, it's always been the first person, and they've handled the issue with the feel of a practiced hand who recognized my problem and had a solution ready immediately." Shaun S., Berry Plastics