What Are Self-Service MFT Capabilities?
The act of self-service is a simple action to provide the capability for business users to do the work and carry out tasks themselves. Self-service capabilities should be simple and effective, ensure security standards are adhered to, meet compliance regulations, and elevate the potential of your managed file transfer (MFT) solution.
How Does Self-Service Help?
Equipping users with self-service capabilities can help workers get more done in a quicker fashion, all without putting additional pressure on IT. Because IT teams are constantly looking for ways to optimize their operations and do more with less, self-serve software and capabilities allow for users to do their job effectively without compressing IT self-service resources.
Self-Service in MFT
Managed file transfer is a secure solution that helps organizations meet all aspects of inbound and outbound file transfer. It’s a secure way to centralize, simplify, and automate your data movements that helps organizations to save time and money, improve security and server-to-server file transfers, and meet compliance regulations.
Organizations need to know what data is to be transferred, how and when it will be transferred, and who is allowed to access it. Self-service capabilities allow organizations to be able to do this themselves in a rapid and simple manner, with a low risk of error. It should also allow for the status of transfers to be viewed as needed and for appropriate action to be taken in case of any issues.
Using BAM to Meet Self-Service Needs
The Business Activity Monitoring Dashboard (BAM) is a third-party product from Accolm that GoAnywhere MFT users can use to gain extra visibility into their data movements.
It’s a web-based application that provides users with a self-service option for tracking file transfers in the GoAnywhere MFT setup. By creating easy-to-use dashboards broken down by business process, procedure, or department for heavy users of GoAnywhere, organizations can give time back to both administrators and support staff.
With BAM’s self-service portal (SSP), trading partners can search for file transfers and determine their status, track files as they move from point A to point B, and monitor the status for successful or failed transfers. It’s a user-friendly tool that provides proactive troubleshooting for trading partners with a simple and efficient way to determine the status of a transfer. It can be configured to provide notifications for priority transfers and any impending failures.
Read More: View the Datasheet
BAM offers an extensive overview of file transfer activity across deployments, for comprehensive insight, all from one dashboard. The BAM dashboard features an overview of recent transactions, notifications, and trends.
Organizations that use BAM can give key stakeholders more insight into – what essentially can be – the MFT Black Box. Rather than requesting status updates from GoAnywhere administrators, users can quickly and easily search for and track their crucial file transfers. This often saves IT teams time and reduces the number of ad-hoc status requests these teams receive.
Get BAM for GoAnywhere
Gain invaluable, real-time insight into your file transfers with BAM. See how BAM can help to improve your data exchanges by contacting us to schedule a demo today.
