🛠️ Welcome to Troubleshooting 101!
In this session, Solutions Engineer Bill Stubbles breaks down the art and science of effective troubleshooting — a foundational skill in IT and an essential tool in everyday life.
You’ll learn:
🔎 Why general-purpose troubleshooting matters
Many resources show you how to fix specific problems, but few explain how to think about troubleshooting. This video focuses on the universal principles you can apply anywhere.
🧩 The core steps of troubleshooting:
- Understand the problem
- Gather the right information
- Recreate the issue when possible
- Analyze what actually happened
- Develop and test solutions — one change at a time
- Document everything for future reference
Why documentation is critical
Skipping this step is one of the most common (and costly) mistakes in IT. Learn what to record and why it puts you ahead of the game the next time a similar issue arises.
Whether you're new to IT or simply want to sharpen your problemsolving mindset, this video gives you a strong foundation to troubleshoot confidently and systematically.
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