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Public Defender’s Office Reduces Manual Data Entry with Secure File Transfer Software

secure file transfers for government and public sector

Every organization has legacy processes. Manual data entry, file cabinets full of paper records, sensitive documents sent across the organization by email, or even file transfers sent via homegrown scripts or FTP—all these processes can cause more headaches than their worth.

Unfortunately, implementing a new strategy to replace a legacy one isn’t always as easy as saying "let’s do it!" Sometimes budget gets in the way. Sometimes, too many things are dependent on that key process, and changing it out would take too long or interrupt sales. In these cases, IT teams must wait for the right moment to strike.

For the Public Defender’s Office 4th Circuit in Jacksonville, Florida, their legacy process was especially long and frustrating. Receiving, handling, and entering court details into their database relied on the sensitive paper documents that were delivered from the county clerk’s office to the defender’s office by hand and entered manually into their database by full-time employees.

With thousands of papers to process each week, this manual process impeded their team of attorneys and consultants, who needed the information readily available for their cases. Furthermore, it wasn’t secure: documents and video evidence could easily be misplaced, damaged, or viewed by the wrong people between the time it was signed by an attourney and the time it entered a database.

This process continued for years, until the right moment came: the county clerk’s office stopped accepting paper documents. The IT team at the Public Defender’s Office jumped on the chance to streamline several of their manual data entry and file transfer processes. With a list of requirements in mind, they searched for a solution that would reduce employee workloads, improve internal collaboration projects, and satisfy their compliance requirements for web service connections and e-filing.

In the end, out of all products evaluated, they chose GoAnywhere Managed File Transfer.

With GoAnywhere MFT implemented to replace their legacy file transfer and data entry processes, the Public Defender’s Office has been able to solve many roadblocks with GoAnywhere’s robust features.

To date, they’ve been able to:

  • Streamline over 1,000 file transfers a week
  • Meet requirements for a secure connection with the state e-filing HTTPS portal
  • Encode every document with Base64
  • Achieve secure, affordable collaboration with internal users and outside vendors
  • Share video evidence through secure folders, which eliminates the need for physical disks

Is this situation similar to a roadblock you’re facing?

Learn more. Explore the full details on how the Public Defender’s Office 4th Circuit evaluated, configured, and used GoAnywhere MFT to solve their file transfer needs in this case study:

READ THE CASE STUDY

Other public sector organizations have solved their problems with MFT:

Everyone uses their MFT solution differently. See how other organizations in the public sector or government have solved their file transfer roadblocks in these informative case studies.

#1. Find out how Adams County Colorado automates file transfers across the multiple internal systems, external systems, and trading partners in their environment with GoAnywhere MFT.

#2. Explore the MFT features that allowed City of Modesto California to quickly address everchanging trading partner requirements.

#3. Discover how The State of Maryland's DLLR managed to securely automate their native processes on the IBM i, as well as spin up unique projects, with GoAnywhere MFT.

VIEW ALL CASE STUDIES HERE

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