Posted on April 3, 2017
Have questions or need to troubleshoot your GoAnywhere project? Our talented support team is always happy to help. We know you want to get your problem solved and your project up and running without delay, so we’ve put together a few tips to speed things along.
First, log into My.GoAnywhere.com and create a Support Case. Once it’s created, you’ll receive an email response with your case number. For the best results, reply to that email and attach the following:
You can export your project XML by following these steps:
Each time a job is executed, a log is created that captures the activity related to the job. The amount of information captured in the job log is defined by the Log Level set on the Control tab in the Project.
If your issue is not related to project workflow, you should also attach:
The Server Log Viewer is available to Admin Users with the Product Administrator or Auditor role and is located on the Logs drop-down menu. Downloading the server log will default to the most recent log, but an older log can be selected from the drop-down if necessary.
Thanks for helping us get your support case solved as soon as possible!