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4 Healthcare Organizations that Use Managed File Transfer

learn how four healthcare providers use MFT to transfer files securely

Earlier this year, GoAnywhere covered five of the healthcare industry’s top cybersecurity concerns for 2018 and addressed how those risks could be mitigated. Now, almost ten months into the year, data risks and vulnerabilities in healthcare are still growing, and healthcare providers are looking for ways to keep up with, and even prevent, those threats from causing a costly data breach.

The healthcare industry needs better security practices, processes, and solutions. According to HealthTech Magazine, "while cybersecurity concerns are now being viewed as a strategic organizational priority, implementation is still being done in … an ad hoc fashion." These ad hoc methods like manual scripts, legacy tools, and single-use solutions, can be insecure and prone to error—and unfortunately cause more problems than they solve.

Moving from legacy file transfers to a new solution

To protect sensitive ePHI and EHR files from outside attacks, some healthcare organizations have turned to managed file transfer (MFT) as a cybersecurity solution. Managed file transfer is a type of software that gives IT and security professionals an all-in-one view of their file transfers, users, keys and certificates, audit logs, reports, security settings, and more.

With MFT, healthcare organizations can achieve IT initiatives like these:

  • Secure, automate, and manage batch file transfers
  • Control trading partner users, file transfers, and security settings from a centralized interface
  • Connect and collaborate with trading partners on-premises and in the cloud
  • Encrypt files in line with compliance regulations like HIPAA and HITECH
  • Streamline the transfer of patient histories and insurance paperwork

See more of what MFT can do for healthcare with this industry overview >

How four healthcare providers use MFT to meet key initiatives

Your peers use managed file transfer every day to meet critical compliance requirements, protect sensitive EHR and ePHI data, control user access and authentication, and achieve key business initiatives.

But how do they utilize an MFT solution like GoAnywhere MFT in their daily processes? Explore their real-life scenarios in the use cases below:

Organization #1: University of Tennessee Medical Center

For years, the University of Tennessee Medical Center in Knoxville depended on manual processes to secure, send, and track their file transfers. They used a system they’d cobbled together—written scripts, FTP for incoming transfers, and task scheduler for outgoing transfers—and it took far too much time to manage.

UTMC realized they needed a better way to send files. They wanted to automate their file transfers and eliminate time-consuming processes like scripting. Moreso, as a healthcare organization, they needed to find a solution that would help them comply with HIPAA security requirements.

Upon discovering GoAnywhere MFT, they knew it had the capability to do the heavy lifting for them. It could encrypt their files and transmissions, streamline their transfers, meet trading partner needs, and provide monitoring for file transfer security. Support for Open PGP and PGP keys only furthered what UTMC could do with encryption and sped up their product deployment.

"After a quick installation and a few hours of training we were up to speed," said manager of information services at University of Tennessee Medical Center Scott Schwarze. "It only took two to three weeks from installation of the product to the first five FTP projects going into production."

Read the full case study for UTMC here >

Organization #2: Health and Wellness Services

In this health and wellness services organization, each office has personnel that sorts through faxes of consultations, test results, and other patient data information. Their employees append a patient barcode to each fax, then place the documents into various organizational folders within their system.

Their MFT solution comes into play on the backend. It grabs the faxes and moves them into an OnBase Document Imaging API connection where the fax information processes into another medical record software and becomes part of the patient’s medical record.

By using MFT, this health and wellness services team has:

  • Increased the reliability of getting data into a patient’s medical records
  • Eliminated a mountain of physical faxes
  • Audited their movement of data

Organization #3: AnMed Health

Like UTMC, another medical center had problems with their FTP processes. AnMed Health (Anderson Area Medical Center) realized their setup was unreliable and risky and struggled to manage their file transfers.

Part of the problem was lack of staff resources they could allocate to their file transfers. Only one network administrator knew how to set up batch file transfers, and troubleshooting issues took hours (sometimes even days) depending on who was available. A lack of auditing practices, too, meant problems with unsuccessful file transfers would only come to light once the vendor called to say they never received the files.

Knowing the dangers these file transfer methods brought to their patients’ data, AnMed Health decided to look for an alternative solution that would secure their files, improve their business efficiency, and reduce used resources and auditing errors.

Managed file transfer was a dream come true for the AnMed team. It gave them system notifications, which alerted them to any file transfer problems that arose—and gave them the opportunity to solve the problem immediately. MFT also eliminated their third shift Data Center staffing, saved them over 500 employee hours in programming and operations, automated their insurance claims and payment processing, and helped them migrate to SFTP for a more secure data exchange.

Read the full case study for AnMed Health here >

Organization #4: Senior Services Agency

As a non-profit organization that offers support to senior and at-risk individuals, this senior services agency works closely with the personal information of their clients and employees.

They implemented their MFT solution and two supporting modules, one for secure folders and one for secure email, to give internal users an easier, safer way to share sensitive files with third-party vendors.

They also use a reverse and forward proxy solution, GoAnywhere’s DMZ Gateway, to keep critical data out of the Demilitarized Zone and inside their private network.

Give it a Try: You can implement these features with a variety of GoAnywhere functionality. Explore our Secure Folders, Secure Mail, and DMZ Gateway solutions in this on-demand webinar.

You can benefit from an MFT solution too

These four organizations discovered the benefits of using GoAnywhere MFT, and they’re not alone. Overall, GoAnywhere supports many healthcare organizations in their quest for stronger cybersecurity practices, satisfied compliance requirements, and data that’s protected in transit and at rest.

You can benefit from an MFT solution, too! It’s quick and painless to download a trial of GoAnywhere MFT, and even easier to implement. Just register here to get started with your free, 30-day trial.

What else can managed file transfer do for your organization?

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