GoAnywhere MFT FAQ

What is GoAnywhere MFT?

GoAnywhere MFT is a Managed File Transfer solution which provides centralized control and auditing of file transfers and workflows for the enterprise. With its comprehensive features and intuitive interface, GoAnywhere MFT will reduce operational costs, improve the quality of data transmissions and meet stringent compliance requirements. GoAnywhere MFT can be used for a variety of file transfer needs including workflow automation, ad-hoc file transfers and document collaboration. It can simplify system-to-system, user-to-system and user-to-user file transfers.

Is GoAnywhere MFT considered an enterprise-level Managed File Transfer solution?

Yes. GoAnywhere MFT provides all of the mission-critical components needed to meet the most demanding environments:

  • Can be clustered with other systems to provide active-active high availability and load balancing
  • Includes a browser-based administrator interface with a customizable dashboard, advanced graphical components and drag-n-drop support
  • Controls user access with role-based permissions and extensive security controls
  • Supports all popular protocols including SFTP, SCP, FTP/s, HTTP/s, Open PGP, AS2, SMTP, POP3, and IMAP
  • Protects files "at rest" and "in-motion" with FIPS 140-2 validated AES encryption
  • Supports large files with auto-resume and integrity checks to help guarantee delivery
  • Integrates with backend systems (Databases, APIs, Web Services, Java, .NET)
  • Allows multi-step workflows to process files on a scheduled or event-driven basis
  • Provides APIs and commands for running file transfers and workflows from customer applications and 3rd party schedulers
  • Allows jobs to be prioritized and segmented with job queues and run priorities
  • Authenticates users with AD, LDAP, IBM i and SAML
  • Keeps files in the Internal Network with a DMZ Reverse Proxy (Gateway)
  • Includes key management tools for Open PGP Keys, SSH Keys and SSL Certificates
  • Sends email alerts and text messages for failed and completed transfers
  • Logs all file transfer activity with centralized auditing and reporting

Which platforms can GoAnywhere MFT install to?

GoAnywhere MFT can be installed onto Windows, Linux (Red Hat, SUSE, Ubuntu, etc.), IBM i (iSeries), AIX (pSeries), UNIX, HP-UX, Solaris and Mac OS X platforms.

Can GoAnywhere MFT run in a VMware or other virtual environments?

Yes. HelpSystems is a Technology Alliance Partner with VMware. GoAnywhere MFT has been tested and verified to run in VMware and Amazon EC2 virtualized environments. GoAnywhere MFT has been awarded the "VMware Ready" logo.

Do I need to load any software on my PC?

No. All GoAnywhere MFT functions would reside on your server. Administration and monitoring for GoAnywhere MFT can be performed right through your browser using an intuitive dashboard. All popular browsers are supported including Internet Explorer, Firefox, Chrome and Safari. If the Web Client is not preferred for ad-hoc file sharing, GoDrive (collaboration) can be installed locally and Secure Mail can be integrated with Microsoft Outlook using the Outlook plugin.

Which protocols does GoAnywhere MFT support?

GoAnywhere MFT supports the protocol standards of SFTP, SCP, FTP, FTPS, HTTP, HTTPS, PeSIT, AS2, ICAP, SMB, CIFS, SMTP, POP3, IMAP, Amazon S3, WebDAV, SMS, SNMP, REST, SOAP, and GoFast for sending and receiving files.

Do my trading partners need any special software to connect to GoAnywhere MFT?

No. Your trading partners can use any products or methods they wish to connect to GoAnywhere MFT, as long as they use one of the standard protocols (FTP, SFTP, FTPS, HTTPS, AS2) that you have enabled in the product.

Can my trading partners or employees connect through their browser?

Yes. If the HTTP/s service is enabled in GoAnywhere MFT, your trading partners and employees can simply connect to your system through their browser. Once they provide a valid login, they can then quickly download and upload (if authorized) files through a point-and-click interface.

Can GoAnywhere MFT connect to secure FTP servers?

Yes. GoAnywhere MFT can connect to SFTP (SSH File Transfer Protocol), SCP (Secure Copy), and FTPS (FTP over SSL/TLS) servers; which provide encrypted data transmissions. These servers can be pre-configured in GoAnywhere MFT and selected through simple drop-down menus within its Administrator.

Which database servers can GoAnywhere MFT connect to?

GoAnywhere MFT can connect to a variety of database servers including SQL Server, Oracle, MySQL, MariaDB, IBM i, DB2, PostgreSQL, Amazon Aurora, Azure SQL, Derby, and Informix. GoAnywhere MFT can also connect to other database servers which have a compatible JDBC 2.0 driver.

Records (rows) can be retrieved from database files (tables, views, physicals, logicals) using any SQL statement supported by the database server. Depending on the user's authority, GoAnywhere MFT allows records to be inserted, updated and deleted into database files using SQL statements supported by the database server.

Do you have preferred SMS service provides for two-factor authentication?

We currently support Clickatell, Twilio, and Plivo SMS providers.

Which file formats does GoAnywhere MFT support?

GoAnywhere MFT can read Excel documents, delimited text files (CSV), fixed-width text files, flat files, XML, and JSON documents. GoAnywhere MFT can also write Excel documents, CSV files, fixed-width text files, XML, and JSON documents. For instance, GoAnywhere MFT could export records from a database file into an Excel document and then email that document to one or more recipients. Alternately, GoAnywhere MFT could retrieve an XML document from an FTP server, validate it against a DTD or Schema and then import the data from that XML document into one or more database files. GoAnywhere MFT includes ETL functions to allow data to be modified, formatted and mapped into other columns as part of a workflow.

Does GoAnywhere offer EDI capabilities?

Yes, GoAnywhere offers EDI file translation and transaction sets to write, map, and move EDI X12 and XML files from a centralized location. It is a licensed feature you can add to your environment. Our starter pack includes six transaction sets and you can choose from over 6,800 additional transaction sets.

Which encryption standards does GoAnywhere MFT support?

GoAnywhere MFT supports the AES, Triple DES, Open PGP, SSL/TLS, S/MIME and SSH 2.0 standards for encrypting data transmissions.

Is GoAnywhere MFT's Open PGP encryption/decryption compatible with other PGP products?

Yes. GoAnywhere MFT is compliant with the Open PGP standard. The Open PGP standard is a non-proprietary and industry-accepted protocol which defines the standard format for encrypted messages, signatures and keys. This standard is managed by the IETF (Internet Engineering Task Force). See RFC2440 and RFC4880 for more details on the Open PGP standard.

HelpSystems is not aware of any compatibility issues with any other PGP products. GoAnywhere MFT's Open PGP encryption and decryption processes have been verified for interoperability with many other 3rd party products, including PGP Desktop from PGP® Corporation, E-Business Server from McAfee® and GnuPG (GPG).

Does GoAnywhere MFT support GnuPG (GPG) encryption?

GnuPG (GPG) is the GNU project's implementation of the Open PGP standard as defined by RFC4880. Since GoAnywhere MFT includes Open PGP compliant technology, you can use GoAnywhere MFT to decrypt files that were encrypted with GPG. Your trading partners can also decrypt files (which were encrypted with GoAnywhere MFT) using GPG.

Does GoAnywhere MFT's encryption algorithms (ciphers) comply with FIPS 140-2 standards?

Yes. Security Requirements for Cryptographic Modules are formalized in the Federal Information Processing Standard (FIPS publication 140-2), developed by the US National Institute of Standards and Technology (NIST) and Canadian Communication Security Establishment (CSE). GoAnywhere MFT provides a FIPS 140-2 Compliance Mode and when enabled, it only permits the use of FIPS 140-2 compliant ciphers (e.g. AES, Triple DES) for encryption processes.

The FIPS 140-2 certified algorithms (ciphers) in GoAnywhere MFT are provided by an embedded RSA® security module and apply to all SSH and SSL communications within GoAnywhere MFT including SFTP, SCP, FTPS and HTTPS protocols. RSA, a division of EMC, is a trusted provider of security, risk and compliance management solutions for business acceleration. By leveraging RSA’s extensive experience with encryption technology and compliance criteria, GoAnywhere MFT is able to satisfy the stringent requirements for FIPS 140-2.

Which compression standards does GoAnywhere MFT support?

Files can be compressed and uncompressed using the ZIP, GZIP and TAR standards.

What is a "Project" in GoAnywhere MFT?

Projects are used to describe the workflows for GoAnywhere MFT to perform. You can define these Projects through GoAnywhere MFT's administrator. For instance, a Project can be defined to indicate where to retrieve data from, what processes to perform on the data (e.g. convert to Excel, Zip, encrypt), and where to distribute the output. Project definitions are stored in a central database for enterprise usage by authorized users and applications.

Is any programming required to use GoAnywhere MFT?

No. One of the main benefits of GoAnywhere MFT is that you don’t need a programming background or special skills to use the product. Intuitive wizards are provided in GoAnywhere MFT that allow you to quickly choose and configure the tasks to perform in your Projects. For instance, you can quickly choose a data source or a destination by simply selecting the server from a drop-down list. Data can easily be encrypted, decrypted, translated, compressed, etc. by just choosing options through these wizards.

How can Projects (workflows) be executed?

Projects can be executed using a variety of methods. You can use GoAnywhere MFT’s integrated scheduler or your own 3rd party scheduler to initiate Projects. Projects can also automatically run when a particular event occurs, such as when a new file is found in a folder.

Projects can be initiated from other systems in the network using the provided GoAnywhere MFT commands. These commands are provided at no extra charge and can be installed on Windows, LINUX, IBM i and UNIX (AIX, HP-UX, Solaris) systems. APIs are also provided for developers that wish to initiate Projects from programming languages, such as JAVA, PHP, .NET, CL or ILE RPG.

How comprehensive are the FTP, SFTP, SCP and FTPS features in GoAnywhere MFT?

GoAnywhere MFT provides comprehensive features for automating the exchange of files with your trading partners over SFTP, SCP, FTP and FTPS protocols. Features included:

  • Predefine SFTP, SCP, FTP and FTPS server connections (host name, user, password, default path, etc.) in a central database which can then be selected through drop-down menus when creating Projects
  • Authenticate connections using passwords, certificates or keys
  • Auto-detect Binary and ASCII modes
  • Make Passive and Active connections
  • Use non-standard port numbers
  • Select multiple files using wildcard naming (i.e. ?/orders/*.*?), date filters and size filters
  • Select files using substitution variables
  • Prefix and suffix files with the current date, time or timestamp
  • Automatically encrypt or ZIP files before distributing them to a FTP server
  • Distribute files and directories to other SFTP and FTP/s servers, the local file system or email
  • Automatically decrypt, UNZIP and import files retrieved from SFTP and FTP/s servers
  • Rename files using specific names or variables
  • Delete files from the source SFTP or FTP/s server after successful retrieval
  • Archive files on the source SFTP or FTP/s server after successful retrieval
  • Run remote SFTP and FTP/s command scripts
  • Auto-retry failed connections with user-defined limits
  • Support for large files with auto-resume and packet integrity checks to help guarantee delivery
  • A detailed audit log is be generated and saved for each transmission, which will log all commands issued and any messages generated

Are audit trails generated by GoAnywhere MFT?

A central log (audit trail) is maintained for all file transfer activity in GoAnywhere MFT. Detailed information is recorded, including the user, start date/time, stop date/time, the file names transferred, files sizes, the completion status and any error messages. From within GoAnywhere MFT administrator, these audit trails can be searched (using a variety of filter criteria), viewed and drilled into for more details. The logs can also be streamed to a central SYSLOG server.

Extensive management and analytical reports are provided, which can be scheduled to run on a reoccurring basis. These reports are in PDF format and can be automatically emailed or stored on the network.

Can GoAnywhere MFT notify us when problems occur?

Yes. GoAnywhere MFT can automatically send alerts when transfers fail, succeed or when other conditions are met. These alerts can be sent as email or system messages. For instance, GoAnywhere MFT could immediately email you the error message when it fails to connect to a FTP server. As another example, you could have GoAnywhere MFT send a custom email to someone in your organization when a file is successfully retrieved from a trading partner.

Does GoAnywhere MFT need to be installed onto each server it connects to?

No, GoAnywhere MFT will connect to the database servers, SFTP servers, FTP/s servers, HTTP servers and mail servers over the TCP/IP network using standard protocols and do not require any additional software. However, the optional GoAnywhere Agent service requires proprietary software to be installed on connected systems. All connection methods provide a centralized single point of control and administration.

How well does GoAnywhere MFT perform?

GoAnywhere MFT was designed with an optimized multi-threaded architecture to satisfy the most demanding environments. For enterprises that have a high volume of file transfers, GoAnywhere MFT can be clustered with multiple systems to work in tandem for performing file transfers and other workflows. This provides greater scalability by allowing workloads to be distributed horizontally across multiple GoAnywhere MFT installations.

Does GoAnywhere MFT support active-active failover?

Yes. GoAnywhere MFT can be clustered with other systems to provide active-active high availability. If one of the GoAnywhere MFT systems fail, then the remaining GoAnywhere MFT systems in the cluster will continue to process workloads and file transfers.

Is the price of GoAnywhere MFT based on the number of users?

For the most part – No. GoAnywhere MFT is licensed by module or server component by instance. Exceptions would be for Secure Mail and GoDrive which do have user-based pricing. The AS2 client/server module, however, does license GoAnywhere by the number of trading partners.

Is there any licensing limit to the number of SFTP, FTP/s, HTTP, SMTP and POP3 servers I can connect to?

No. The GoAnywhere MFT standard license allows you to connect to an unlimited number of SFTP, SCP, FTP/s, HTTP, HTTPS, SMTP and POP3 servers.

Do I have to purchase a license for my Disaster Recovery (DR) machine?

Yes, but a Disaster Recovery license is discounted. Maintenance is calculated at 20% of the net license price after the discount.

Is there a free trial available?

Yes. You can try a fully-functional trial of GoAnywhere MFT to evaluate its benefits within your own environment.

What is GoDrive and how does it work?

GoDrive provides Enterprise File Sync and Sharing (EFSS) services for your employees and partners. With GoDrive, files and folders can be easily shared between users with advanced collaboration features including file revision tracking, commenting, trash bin, media viewing and synchronization with Windows and Mac devices. You can use Go Drive with either our Web Client or PC applications.

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