GoAnywhere Managed File Transfer (MFT) License Help

If you are unable to use the automatic license activation process from the login page in GoAnywhere, you can use the manual activation page to activate your license.

Follow the steps below to manually activate a license:

  1. Copy the License Key Request.

    License Key Request

  2. Log in to the GoAnywhere Customer Portal.
  3. Navigate to the License Page.
  4. Expand an inactive license, then click Activate.

    Activate License

  5. Paste your copied License Key Request into the Activate License Request field, and then click Activate.
  6. Copy the response, and then paste it in the Enter License Key field in GoAnywhere.

    Enter License Key

  7. Click Apply. The license is activated.
  8. Log in to GoAnywhere MFT using the log in credentials from the Install Guide.

Addition Support

If you need addition support, contact HelpSystems Customer Support:

Online Chat

For quick questions, try an online chat with our support staff.

Email Support

Send an email to our support team with any questions/issues at goanywhere.support@helpsystems.com. Please include your product version and relevant logs or error messages.

Phone Support

USA and Canada: 1-800-949-4696
Outside USA: 1-402-944-4242