GoAnywhere Secure Mail FAQs
How do users write and send emails with Secure Mail?
Users can choose between writing emails in Outlook by using the GoAnywhere MFT Outlook plugin, or by writing emails directly in GoAnywhere MFT’s browser-based interface. Users can attach files to their messages through either interface.
How many recipients can receive Secure Mail?
Like any email service, the user can send Secure Mail to as many recipients as they would like.
For how long can the recipient access files sent via Secure Mail?
The recipient can access the message and files indefinitely unless download limits are defined by the sender, or if the sender recalls a package to make it unavailable.
Does Secure Mail send files directly to the recipient?
No. While recipients receive an email notification, Secure Mail provides recipients with a link through which they can securely download the message contents. This allows the sender to limit how many times a package is viewed or downloaded.
Are files hosted by a third party when sent via Secure Mail?
No. GoAnywhere MFT is installed within your network, which means your organization has localized control over Secure Mail settings, packages, and audit trails. Files remain on your system until they are downloaded by recipients.
What makes Secure Mail secure?
Rather than sending sensitive information via email, all files stay on your system until downloaded by the recipient. During download a secure HTTPS connection is used.
The sender can additionally limit the number of times a user can access or download the messages they receive, recall packages entirely, and view audit logs of files sent, users who access them, and more.
What file size limitations does Secure Mail have?
Secure Mail has no file size limitations or file type restrictions.
How are recipients notified of Secure Mail messages?
Recipients receive an email notification that Secure Mail is available for them. The notification will contain a link to download the message and any files.
Does my recipient need to have GoAnywhere MFT?
No, only the sender needs to have GoAnywhere MFT. However, if certified delivery is requested, the recipient will be required to create an account before the package can be opened.
Recipients can respond and attach their own documents using the same secure protocol.
How does GoAnywhere’s Secure Mail work?
The Secure Mail module allows users to send sensitive messages or files of any size and type through a secure connection. Rather than receiving the file or message as an attachment, recipients are sent a notification via email which shows the message subject, a summary of the file names, and a link for downloading the files in the package.
Users can increase security by limiting the number of times a package can be downloaded, adding a password, and setting up notifications for all package activity.
What is Secure Mail?
Secure Mail is a GoAnywhere MFT module that allows users to send ad hoc messages and files securely. Files and messages are sent as secure “packages” that recipients can download through a secure connection.
Secure Mail is a secure and compliance-friendly replacement for PC file transfer tools.